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We always want to ensure that you love our products as much as we love them so we triple check every step along the way to guarantee their quality. Although we cannot accept returns on these products, we’ll be glad to replace any item you receive damaged.

Please follow these steps in such cases:

• Email - help.originalley@gmail.com with your subject field as RETURNS - [Your order ID] (within 24 hours of receipt of the products).
• Describe in as much detail as possible the damage to your product and attach digital photographic evidence detailing the damage to the product.
• We will contact you within 24 to 48 working hours and take it forward.
• Once we receive the product(s), and have verified the concerned issues with them, we will credit the product value back to your bank account/wallet.

In case of replacing damaged items, please ship it back to us and we will send you the replacement: 

Tempest Inc

502, Block B, Bliss Blossom Apartments, No.68/A, Jogupalya Main Road, Ulsoor, Bengaluru - 560008

Phone number: 9841591832

 

*NOTES*

- Please review the product before placing your order.

- Please review your order confirmation email as soon as possible after you place your order to make sure that your order is correct. If you ordered the wrong product we can usually correct the problem only within 24 hours of placing the order.

- We do not accept return/exchange for products purchased on discount and offers.

- Please note that the cost of returning the product to Origin Alley (Tempest Inc) is the responsibility of the purchaser.

Most products available in the store are dispatched within 2-4 business days of placing your order and delivered between 7-10 business days. Select products available in the store are handmade on order. These products will take slightly longer to be dispatched and delivered. Orders placed during public holidays will be processed and shipped after the holiday. The same applies for when The Shopkeeper is on hiatus.

 

Your product(s) goes through stringent quality checks and we strive to ship it as quickly as possible. Due to this, we cannot change an order once payment has been made as processing begins immediately. If any product has to be added to an order that was already paid for, please reach out to us at help.originalley@gmail.com.

Personal Information:

TEMPEST INC (“Company”) DOES NOT trade or sell your personal information in any manner, except as specified herein or if you express your consent towards the same. 

Personal Information provided by you is used only:

• To facilitate your use of the social media pages;
• To respond to your concerns, inquiries or address your requests for information about the various products we offer;
• To provide you with information about Company’s products and send you information, materials and offers from the Company;
• To send you important information regarding the social media pages, changes to Company’s Terms of Service and various policies and/or other miscellaneous information;
• To send you surveys and marketing communications that the Company believes may be of interest to you;
• If you purchase any product from the us, to complete and fulfill Your purchase, for example, to have your payments processed, communicate with you regarding Your purchase, and provide you with related customer service;
• To conduct internal reviews and data analysis for the social media pages (e.g., to determine the number of visitors and other analytics);
• To improve the products, content and advertising on the website; and
• To comply with legal requirements and disclosures provided under the laws of India.

 

Security:

The security of your personal information is very important to the Company. We have aligned physical, administrative and technical safeguards designed to protect your personal information from unauthorized access. In addition, the Company uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as card details. In the event of any breach of your personal information, the Company will notify you of it by email and will restore the integrity of the data system.

 

Important Disclaimer:

Although the Company provides full security and secrecy to your personal information, we urge you to be careful with very sensitive information and do not share it with any third party claiming to be related to the Company on separate emails/phone calls etc. The Company disclaims any and all liabilities towards any such claims that have arisen due to your own negligence or willful misconduct and the Company takes no responsibility for the same.

The term 'Origin Alley' or ‘Tempest Inc’ or 'us' or 'we' refers to the owner of the social media pages and website whose registered office is: 

Tempest Inc

502, Block B, Bliss Blossom Apartments, No.68/A, Jogupalya Main Road, Ulsoor, Bengaluru - 560008

 

The term 'you' or 'your' refers to the user or viewer of our social media pages or website.         

 

 

All information, products and stories displayed on the Origin Alley social media pages and website constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. Origin Alley has the right to accept or reject your offer without assigning any reason thereof.

If you continue to browse, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to our social media pages and website. If you do not agree to these Terms, please do not use these pages in any way.

Additionally, Origin Alley reserves the right to modify these Terms at any time without prior notification. Social media and website users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of our social media pages or website at any time constitutes full acceptance of our Terms of Service.  

 

The use of our social media pages or website is subject to the following terms of use:

1) These sites contain materials which are owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.          

2) Your use of these sites and any dispute arising out of such use of the sites is subject to the laws of India. 

3) Origin Alley may contact you or provide you with product-related and/or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us.    

 

Terms for purchase on our social media pages or website:     

1) By making an order with us you are certifying that you are over 18 years old.

2) We have made every effort to display the colour of our products that appear on the site as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of colour will be accurate. 

3) Origin Alley does not make any specific guarantees or warranties of any kind for our products and delivery. The delivery times are estimates and are not guaranteed time frames.  

4) If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available) any extra cost spent by Origin Alley (Tempest Inc) for re-delivery shall be claimed from the User placing the order.

5) By placing an order with us, you are agreeing to all our Terms and Conditions and information on this page.

6) Origin Alley is not responsible for purchases that are unable to be processed due to technical difficulties or unavailability of products.

 

If you have any questions, comments or requests regarding our Terms, please contact us at originalleyshop@gmail.com.

 

Last Updated: 2nd June 2023